TERMS OF SERVICE

1. General Provisions and Service Provider

The online store available at www.relationshipinstitute.eu (hereinafter: the "Store") is operated by:

Marfil sp. z o.o., a company registered in Poland, address: al. Jana Pawła II 27, 00-867 Warsaw, Poland. Tax ID (NIP): PL7133108740.

These Terms of Service are addressed to Consumers and define the rules for using the Store and concluding distance sales agreements.

2. Definitions

Consumer/Customer: Any individual or entity making a purchase for purposes not directly related to their business or professional activity.

Seller: Marfil sp. z o.o.

Store: The internet platform available at www.relationshipinstitute.eu

Distance Agreement: A contract concluded between the Seller and the Customer without the simultaneous physical presence of the parties, through the Store.

The Program: The 90-day personal development and coaching program "Get Your Ex Back in 90 Days."

Product: Any digital content (online courses) or physical goods available for sale.

Guarantee of Results: The specific performance-based refund policy for the Program as defined in Section 11.

3. Contact Information

Customers may contact the Seller via:

Email: office@relationshipinstitute.eu

Phone: +48 730 881 256, +48 730 688 293 (Mon–Fri, 9:00 AM – 5:00 PM CET)

For formal legal notices, correspondence may be sent to the Seller’s registered address indicated above.

4. Technical Requirements

To use the Store and access the Products, the following are required:

a. A device with internet access and a web browser

b. An active email account

c. Enabled cookie support

5. Professional Disclaimer (Medical & Liability)

The Services provided by the Institute are for educational and coaching purposes only.

Not a Medical Service: The Seller does not provide medical, psychiatric, psychological, or licensed clinical therapy services. Participation in the Program does not establish any doctor-patient, therapist-client, or similar professional relationship.

No Guaranteed Outcomes: The Seller does not guarantee any specific emotional, relational, or personal outcomes. Individual results may vary significantly depending on personal circumstances beyond the Seller’s control.

Earnings / Results Disclaimer: Any testimonials, success stories, or examples presented are illustrative only and do not represent typical or guaranteed results.

Personal Responsibility: The Customer acknowledges full responsibility for their own decisions, actions, and outcomes resulting from the use of the Products.

Limitation of Liability: To the maximum extent permitted by law, the Seller’s total liability shall not exceed the amount paid by the Customer for the specific Product.

6. Account Registration

Creating an account is free and requires a name and email address.

The Customer may request the deletion of their account at any time without providing a reason.

The Seller reserves the right to suspend or terminate any account at its sole discretion, including in cases of violation of these Terms, misuse of the Services, or behavior deemed harmful.

7. Order Placement Process

To place an order, the Customer must:

Select a Product and click "Add to Cart" (or equivalent)

Fill out the Order Form with necessary contact and billing information

Click the "Order and Pay" button

Choose a payment method and complete the payment within the specified timeframe

8. Delivery and Payment Methods

Digital Delivery: Access to online courses is granted within 15 minutes of payment confirmation.

Physical Delivery: Goods are shipped within 5 business days.

Payments: We accept bank transfers, electronic payments, and credit/debit cards.

9. Right to Withdraw (Standard Refunds)

General Rule: For individual online courses (not the 90-day Program), Consumers have 365 days to request a refund if not satisfied.

Digital Content Waiver: By purchasing the 90-day Program and gaining immediate access, the Customer expressly agrees to start the service immediately and waives the right to the standard 14-day cooling-off period (pursuant to EU Directive 2011/83/EU and applicable digital service regulations).

10. The 90-Day "Ex Back" Results Guarantee (Performance Policy)

The Seller offers a refund for the 90-day Program ONLY if all of the following conditions are met:

Completion: The User must watch and complete at least 9 courses on the platform.

Consistency: The User must log in and watch video lessons for at least 70 days and earn the "4-week consistency medal" in the Life Masters app.

Consultations: The User must consult with the assigned coach at least once every 14 days.

Reconciliation Definition: The guarantee is void if "success" is achieved, defined as physical or emotional intimacy (including but not limited to holding hands, kissing, or sexual relations) during at least two consecutive meetings with the ex-partner.

Verification: The Seller reserves the sole right to verify whether all conditions have been met, based on internal system data, logs, and other relevant evidence.

Evidence Requirement: The Customer may be required to provide reasonable proof of participation and compliance with the Program requirements.

11. Claim Procedure

If the goal is not met despite meeting all criteria in Section 10, the User must submit a refund claim within 7 days after the 90-day period ends via email to: office@relationshipinstitute.eu.

The Seller reserves the right to review each claim individually and make a final determination based on available data and evidence.

12. Intellectual Property

All materials provided in the courses and Program are the exclusive property of Marfil sp. z o.o. and are protected by copyright laws.

Recording, sharing, distributing, reproducing, or reselling these materials is strictly prohibited without prior written consent.

13. Acceptable Use

The Customer agrees to use the Services in a lawful and respectful manner.

The Customer shall not:

Use the Services for unlawful purposes
Harass, threaten, or harm other users or third parties
Misuse the content or attempt to bypass security mechanisms
Share account access with unauthorized parties

14. Indemnification

The Customer agrees to indemnify, defend, and hold harmless the Seller from and against any claims, damages, liabilities, costs, or expenses arising from:

The Customer’s use or misuse of the Services
Violation of these Terms
Any actions taken based on the content of the Program

15. No Warranties

The Services and Products are provided "as is" and "as available" without any warranties of any kind, express or implied.

The Seller does not warrant that:

The Services will meet the Customer’s expectations
The Services will be uninterrupted or error-free
Any specific results will be achieved

16. Force Majeure

The Seller shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to technical failures, natural disasters, war, or government actions.

17. Dispute Resolution and Governing Law

Governing Law: These Terms are governed by the laws of Poland.

Arbitration: All disputes shall be resolved through binding arbitration conducted by a recognized arbitration body selected by the Seller, including but not limited to international arbitration institutions.

Class Action Waiver: The Customer agrees to resolve all disputes on an individual basis and waives the right to participate in class-action lawsuits.

Jurisdiction Fallback: If arbitration is found unenforceable, disputes shall be resolved by the competent courts in Poland.

18. Final Provisions

The Seller reserves the right to amend these Terms. Customers will be notified at least 7 days in advance.

For matters not covered by these Terms, the relevant provisions of Polish law, EU law, and applicable international consumer protection regulations shall apply.