Relationship institute
Privacy Policy

PRIVACY POLICY

Effective Date: March 17, 2026

At the Relationship Psychology Institute (operated by Marfil sp. z o.o.), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you visit www.relationshipinstitute.eu or purchase our programs.

1. Data Controller

The entity responsible for your data (the "Data Controller") is:

Marfil sp. z o.o.

al. Jana Pawła II 27, 00-867 Warsaw, Poland

Email: office@relationshipinstitute.eu

2. Information We Collect

We collect information that identifies you or can be used to contact you ("Personal Information"). This includes:

Contact Data: Name, email address, phone number, and mailing address.

Transaction Data: Purchase history, billing address, and tax identification (if applicable).

Note: We do not store full credit card numbers; payments are processed via secure third-party providers.

Technical Data: IP address, browser type, device identifiers, cookies, and usage patterns on our platform.

Relationship Context (Sensitive Data):

Any information you voluntarily provide during coaching sessions, forms, or within the program regarding your personal relationships, emotional state, or personal experiences.

👉 By providing such information, you explicitly consent to the processing of sensitive personal data (as defined under Article 9 GDPR), for the purpose of delivering and personalizing the Services.

Data Minimization:

We collect only the data necessary to provide our services and improve user experience.

3. Purpose of Processing

We process your data based on the following legal grounds:

Contractual Necessity:

To provide access to the courses, apps, and coaching sessions you purchased.

Consent:

To send you newsletters, marketing offers, and process sensitive personal data.

Legitimate Interest:

To improve our services, analyze usage, prevent fraud, ensure platform security, and optimize marketing performance.

Legal Obligation:

To comply with accounting, tax, and anti-fraud regulations.

4. Data Sharing and International Transfers

Your data may be shared with trusted third-party service providers, including:

Hosting Providers: Contabo and OVH (data centers located in the European Union)

Payment Processors: Secure payment gateways (acting as independent data controllers)

Analytics & Marketing Tools: Google Analytics, Meta Pixel, and similar tools (acting as data processors or joint controllers depending on context)

We ensure that all third-party providers process your data in accordance with applicable data protection laws.

International Transfers:

As we are based in Poland (EU), your data is processed within the European Economic Area (EEA).

If data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs).

If you access our services from the United States or other jurisdictions, you acknowledge that your data may be transferred to and processed in the EU.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper functioning of the website
  • Analyze traffic and user behavior
  • Deliver personalized content and advertising

Cookies may include:

  • Essential cookies (required for operation)
  • Analytics cookies (e.g., Google Analytics)
  • Marketing cookies (e.g., Meta Pixel)

You can manage or disable cookies via your browser settings.

Do Not Track / Global Privacy Control:

Where required by applicable law, we honor browser-based signals such as Global Privacy Control (GPC).

6. Your Rights (GDPR & Global Standards)

Regardless of your location, you have the following rights:

  • Access & Portability: Request a copy of your data
  • Correction: Request correction of inaccurate data
  • Deletion ("Right to be Forgotten")
  • Restriction of Processing
  • Withdrawal of Consent
  • Objection to Processing (including profiling)

To exercise these rights, contact us at:

office@relationshipinstitute.eu

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

  • Right to know what categories of personal data we collect
  • Right to request deletion of your data
  • Right to correct inaccurate data
  • Right to opt-out of sharing personal data for cross-context behavioral advertising

Categories of Data Collected:

Identifiers, commercial information, internet activity, and user-provided content.

We do not sell your personal information for monetary compensation.

To exercise your rights, contact: office@relationshipinstitute.eu

8. Children’s Privacy (COPPA)

Our services are intended for individuals aged 18 and over.

We do not knowingly collect personal data from children under 13 (or 16 where required by law).

If such data is identified, it will be deleted promptly.

9. Data Retention

We retain your data only as long as necessary:

  • Account data: for the duration of your account
  • Transaction data: up to 5 years (legal obligation)
  • Marketing data: until consent is withdrawn
  • Analytics data: typically up to 26 months

10. Security

We implement industry-standard security measures, including encryption (SSL), secure servers, and access control mechanisms.

However, no system is completely secure, and use of our services is at your own risk.

11. Data Breach Notification

In the event of a data breach that may pose a risk to your rights or freedoms, we will notify affected users and relevant authorities in accordance with applicable laws.

12. Automated Decision-Making and Profiling

We may use automated tools to analyze user behavior and suggest relevant content or offers.

These processes do not produce legal or similarly significant effects on users.

You may object to such processing at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of significant changes via email or a notice on our website.